Morgain Group provides independent mediation and dispute resolution support for people and organisations navigating complex or sensitive conflict. Mediation creates a structured process for those involved to understand the issues, hear different perspectives and explore whether a workable way forward can be reached.
Lyn Morgain AM is an accredited mediator with extensive experience working in complex and charged environments. Her approach is calm, practical and respectful, with careful attention to fairness, safety and the circumstances surrounding the dispute.
We recognise that disputes are rarely only about the issue first presented. Effective mediation requires an understanding of the relationships, history, obligations and power dynamics that sit around the conflict. The mediator does not determine who is right or wrong. The role is to remain independent, support productive discussion and help those involved consider options and reach their own agreement where possible.
How we can help
Workplace disputes between colleagues, or between a manager and their team
Conflict within a board, or between a board and its executive
Disputes between partner organisations, members of a peak body, or a funder and a provider
Complaints from clients or families where a facilitated conversation may help
Rebuilding working relationships after an investigation, restructure or critical incident
Strategic planning days, board retreats and executive team workshops
Community and stakeholder conversations on contentious or sensitive issues
Trauma-informed processes where there is a power imbalance or a history of harm
Supporting communities, councils and local organisations to respond together after acts of hate, violence or threats to community safety
What this can look like
Two senior managers have stopped speaking, and their teams are beginning to take sides. Through individual pre-meetings and a structured joint session, they agree how they will work together and what they will say to their teams.
A board is divided over a proposed merger. Before the vote, we facilitate a session where each director sets out what matters to them and what they still need to know. The decision is still hard, but the board makes it together.
A family is unhappy with how a service handled their mother’s care. A mediated meeting gives them space to be heard, gives the service a chance to explain and apologise where that is warranted, and leaves both with a practical agreement about what happens next.
After a place of worship in a local neighbourhood is attacked with hateful graffiti and threats, people are frightened, angry and unsure who to turn to. Working with the council, faith and community leaders and local services, we design and facilitate a series of meetings and gatherings: first small, private conversations with those most affected, then a wider community gathering where people can speak, listen and stand together.
Along the way, leaders agree on practical safety steps, who will speak publicly, and how ongoing support will be offered. The harm isn’ undone, but the community’s response is shared, visible and led by those closest to it.