We undertake detailed examination of workplace issues, clinical and service incidents, policy frameworks and compliance strength. In health, child and aged care, community groups globally and here in Australia. Helping to underpin public and community safety and the safety and effectiveness of groups.
Our research colleagues possess expert knowledge of the experiences and dynamics affecting marginalised and vulnerable populations and the methodologies suitable for and designed to capture these experiences. We understand well the principles, laws and expectations as they relate to safeguarding, duty of care and public accountability. Our emphasis is on ensuring pragmatic, practical, ethical and timely responses.
Morgain Group works with organisations keen to learn from bad news and is committed to learning from those who know best, those who receive and deliver the service.
How we can help
Independent review of a serious clinical, service or workplace incident
Examining complaints, workplace concerns or culture, at arm’s length from those involved
Policy and compliance health checks: how strong is the framework when it meets everyday practice?
Client journey mapping and service user experience research, reported directly to governance groups
Research with marginalised and vulnerable communities, using ethical, culturally safe and trauma informed methods
Focus groups, deliberative processes and fishbowl conversations with teams
Learning reviews after an incident that focus on systems and conditions, not blame
Evaluation of programs, pilots and new models of care
What this can look like
Following a cluster of complaints, a board wants to know what using its service is really like. We hold anonymous journey-mapping conversations with clients, with consent and support built in, and report directly to the board on what is working, what isn’t, and why.
After a serious incident in a children’s service, an organisation commissions an independent review. We examine what happened, the policies in play and how they actually operated, then make practical recommendations, written so families, staff and the board can all understand them.
A community health service notices that many people don't return after a first appointment. Through careful conversations with people who stopped coming, we learn that the barriers have less to do with clinical care and more to do with the reception desk, the forms and the timing. Small changes follow quickly.